Community Management + Unlimited Design Plan Policy
Plans and billing. Community Basic is $699 per month, Community Standard is $1,199 per month, and Community Premium is $1,799 per month. The selected plan is billed automatically each month until canceled. There is no long-term commitment or setup fee.
Design services. Each plan includes the corresponding Basic, Standard, or Premium unlimited design subscription. Clients may submit unlimited eligible design requests, which are completed through a queue. The number of active requests and standard turnaround depend on the selected plan. Larger requests may be divided into multiple work cycles. Work begins when we receive the materials and instructions needed for the request.
Community management. Services cover the client’s Facebook and Instagram accounts only. Community Basic includes up to 8 original feed posts and 4 stories per month. Community Standard includes up to 12 original feed posts and 8 stories per month, plus proactive engagement twice weekly. Community Premium includes up to 16 original feed posts and 12 stories per month, plus proactive engagement four times weekly. One original feed post may be published on both platforms and counts as one post. Monthly content quantities do not carry over to another billing period.
All plans include captions, scheduling, and weekday management of routine comments and inbox messages. We respond using information and guidance approved by the client. Questions involving orders, complaints, refunds, sensitive matters, or decisions requiring the client’s authority will be referred to the client. We do not provide around-the-clock monitoring.
Client responsibilities. The client must provide appropriate account access, brand materials, accurate business information, and timely approval of content. Publishing and response work may be delayed when access, information, or approvals are unavailable. The client remains responsible for the accuracy of claims about their business, products, prices, and offers.
Work outside the plans. Paid advertising and ad spend, video filming or editing, management of other platforms, and customer service decisions are not included. These services require a separate agreement. We do not guarantee a particular number of followers, inquiries, or sales.
Cancellation and refunds. Clients may cancel at any time through My Subscriptions in their account or by contacting Fast Visual Agency. Cancellation stops future renewals; services continue through the end of the current paid billing period. Cancellation does not automatically refund a payment already made. Please contact us if you believe a paid service was not provided so we can review and resolve it.
This same policy is shown in full on the secure checkout step before payment.